PRIVACY POLICY
Last updated: 1/1/2026
The website tamhatfactory.com is committed to respecting and protecting the privacy of its customers. We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and related data privacy principles.
This policy clarifies:
What data we collect
The purpose of data collection and how it is used
Data retention periods
Third parties whose data may be shared
Your rights regarding personal data
How to contact us to request access/deletation/modification of data
By accessing and using the website, you acknowledge that you have read, understood, and agree to the contents of this Policy.
1) DATA WE COLLECT
Depending on how you use the website (viewing products only, subscribing to newsletters, placing orders, contacting us, etc.), we may collect one or more of the following information:
1.1. Identification and Contact Information
Full Name
Email Address
Phone Number
Shipping Address/Billing Address (if applicable)
1.2. Order and Transaction-Related Information
Products you ordered, quantity, color/size (if applicable)
Shipping Information: delivery notes, special requests
Order Status, Purchase History, return/warranty requests (if applicable)
Important Note: We do not store full bank card information on our system. Payment processing is done through payment gateways/intermediary units according to their own security standards.
1.3. Technical Information and Website Usage Data
Browser Type, Browser Version
Device Used, Operating System
IP Address (or equivalent data)
Time Zone, Language
Information about how you interact with the website: pages viewed, viewing time, scrolling, clicking, navigation, traffic source (e.g., Google, Facebook, referral links…)
1.4. Cookies and Tracking Technologies
We may use cookies or similar technologies to:
Remember your choices (language, shopping cart)
Support login (if applicable)
Analyze website performance
Improve the user experience and personalize content accordingly
You can choose to block/delete cookies in your browser settings. However, some website functions may malfunction if cookies are disabled.
2) PURPOSE OF DATA USE
We only use your personal data to the extent necessary for legitimate purposes, including:
2.1. Order processing and service provision
Confirming orders, contacting you when clarification is needed
Packaging, shipping, and delivering goods to the correct address
Sending notifications about order status
Supporting returns, warranties, and after-sales service
2.2. Customer support and contact upon request
Answering your questions via email/phone/contact form
Handling complaints, payment issues, delivery or product issues
2.3. Improving the website experience and operation
Analyzing browsing behavior to optimize interface, speed, and content
Detecting technical errors and preventing fraud
Optimizing the experience for mobile devices (e.g., automatically adjusting the display version)
2.4. Marketing and sending information (if you agree)
If you subscribe to receive information, we may send:
Emails notifying you of offers and promotions
Product news and policy updates
You can unsubscribe at any time by clicking “Unsubscribe” in the email or contacting us directly.
3) LEGAL BASIS FOR DATA PROCESSING (GDPR)
Depending on the case, we process data based on one or more of the following legal bases:
Contract fulfillment: data is needed to confirm and deliver orders.
Consent: when you register to receive marketing emails or accept cookies (depending on configuration).
Legitimate benefit: website optimization, fraud prevention, system security.
Legal obligation: when it is necessary to store documents/invoices according to regulations (if any).
4) SHARING DATA WITH THIRD PARTIES
To operate and provide services, the website may cooperate with partners/suppliers. Third parties may only access data to the extent necessary to perform their tasks and must comply with confidentiality requirements.
4.1. Payment gateway/payment processor
They may use:
Name, relevant payment information
Order information necessary to verify the transaction
4.2. Logistics, packaging, and manufacturing unit (if any)
They may use:
Information about the order contents
Packaging notes, special requests
4.3. Shipping/postal unit
They may use:
Recipient's full name
Delivery address
Phone number for delivery contact
4.4. Email/CRM service (if you subscribed)
They may use:
Email address
Subscription status
Except for the above cases, we do not sell or rent your personal data to any other party. Data is only provided when:
With your consent, or
There is a legal request from a competent authority in accordance with the law.
5) DATA RETENTION PERIOD
We retain data for the period necessary to:
Fulfill the purpose of collection (order processing, customer support, etc.)
Comply with accounting/tax/legal requirements (if applicable)
Resolve disputes (if they arise)
